Read what our customers have to say
When we were looking at companies to quote us for an in-ground pool Erie Accent Pools immediately stood out when searching the internet. Of the major pool companies we called, Erie Accent Pools was the first to call us back and first to come in person to give us the quote. For comparison, several of the other large companies wanted to simply give us a price over the phone with little to no input from us on what we wanted. Due to our busy schedule’s Angelo came to out house on a Sunday morning and spent close to 2 hours with us going over what we wanted, possible locations in our yard, options for equipment and provided recommendations based on his own personal pool and industry standards. He was extremely knowledgeable, personable and accommodating. Once we reviewed everything, Erie Accent Pools reputation and price were what made us go with them to install our pool. They were in continuous contact with us throughout the process and explained everything in an easy-to-understand manner and never missed an opportunity to teach us about pools.
We were scheduled for April of the following year for the install; however, they were able to fit us in October so that we could have everything done for the coming season. Once a firm date was set the install crew arrived first thing in the morning and worked until late in the afternoon. From start to finish everything was completed on time and with meticulous work, especially the cement work. It was hard to believe that in less than 3 weeks we went from a big hole in our back yard to a beautiful in ground pool.
Their work is immaculate and we were more than impressed with how well everything was done. They closed the pool immediately after opening and made us a priority for opening it the following spring.
Upon opening the pool, they spent ample time with us explaining the salt system, weekly/monthly maintenance and what needed to know as pool beginners. We have consistently received compliments from family/friends on the quality of their work and how nice the pool is.
Since this time, we have been customers for our water samples, pool chemicals and pool openings/closings. Their staff is knowledgeable, pleasant and always reachable should we need anything. They always respond promptly to phone calls and emails.
During this whole time, we were lucky enough to have Krystan as our primary point of contact. She is by far and away the best to deal with and always has an answer to any question we asked. She really and truly is a consummate professional and can always seem to make us laugh. She always ensures our needs are met and offers suggestions and guidance with every call.
We have recommended Erie Accent Pools to friends and family and will continue to do so.
If you are thinking about a pool, we cannot emphasize enough how great they are, you will not get the level of service they provided us and continue to provide from any other company in town, nor will you find another company that genuinely cares about their customers and their work the way that they do. Give them a call you will not be disappointed.Adam & Jenn MacriEssex, Ontario
Andy and I knew our family needed a specific pool design that would work for us We required a ramp entry for our son with exceptional needs, but also a family pool for fun and relaxation for our girls.We worked with Krystan and Angelo for the better part of 2 yrs to come up with a design and a plan. It was so easy and comfortable to work with them.
The install of our pool was fun to follow and watch. We had some hiccups beyond anyone’s control (weather and medical issues) but the team at Erie Accent Pools kept us updated every step of the way. They went above and beyond with their skilled trades to get us this amazing entry to our pool. Their team was professional, kind and courteous of our yard, our neighbours yard and surroundings during the installation.
The service they have provided us over the last 6 years has been second to none. They are household names here. If we have a simple question, any concerns, any maintenance, repair or warranty issue we simply call and it is always taken care of. There has been no stress or added work to having our pool maintained with Erie Accent Pools. We couldn’t have made a better decision for our family. And we are incredibly grateful for all that Erie has done for us from the beginning of this adventure and will undoubtedly continue to do for us. Worth every memory.
Thanks Krystan, Angela, Andre, pool guys and pool girls!Andy, Patricia and the Entire Amaral Family
We approached Erie Accent Pools and a few other pool companies in late spring about installing a new inground pool for us. My wife and I have never owned a pool so even though we had a few ideas of what we think we wanted, we truly had more questions than ideas or opinions. Krystan took the time in late spring, a wildly busy season for pool companies, to sit down with us and answer our questions and add suggestions. Angelo took the time out of his busy pool construction schedule to stop in and see the house and yard and make sure what we thought we wanted and what they were suggesting was workable. Further, we approached our electricians and pipe fitter friends to get suggestions on who they’ve worked with and who they suggest. These are the reasons we chose Erie Accent Pools. Together, Krystan and Angelo helped us understand the workings of a pool system and the construction schedule. Our friends in the trades who run wires to pool pumps and lights, and run gas lines to heaters made it clear to us that Erie Accent Pools was a wise choice. And truly, because of Krystan’s planning/organization and Angelo’s efficiency and cleanliness on site in our yard with the team, construction started and finished right on schedule, and we had some happy and excited kids swimming in late summer…and ever since. Finally, since install, Krystan and the team in the store have been incredible for us as new pool owners, at helping us understand and maintain the pool. Erie Accent Pools has made our backyard our daily paradise, our vacation spot.Steve & Vic Bartel
Thanks to Erie Accent Pool company we have a perfect backyard oasis. We could not be happier! From start to finish our entire experience has been top notch! During the construction phase all the workers were friendly, respectful, efficient and at the end of every day everything that could be cleaned up was! On top of that the customer service is outstanding! Being relatively new to pool maintenance we continue to rely on them for guidance and support and they are always there for us. We cannot say enough positive things about this company! By far, hands-down the best group of people we have ever dealt with. Krystan is super friendly knowledgeable and supportive! She has gone above and beyond to ensure that all of our pool and spa needs are being met. We would 100% recommend Erie Accent Pools!!!Chris Langlois & Carrie Fleming
Erie Accent Pools & Spa Inc. installed a beautiful inground pool for our family and have serviced it since it first opened. I was really impressed how easy they made the process. The design phase, timely install and keeping within our budget was important to us and Krystan, Angelo and their team delivered flawlessly. The product line they carry is of high quality, wears very well and I have full confidence that this pool company stands behind what they do. They have experienced staff that are conscientious, polite, and well trained. I highly recommend Erie Accent Pools & Spa Inc. for all your pool needs. Five stars all the way! Thank you to the whole Erie Accent team.Sandra & Andrew Woodbridge
We had a great experience with Erie Accent Pools. Being first time pool buyers we needed extra support and guidance, Erie Accent Pools was available every step of the way. They provided knowledgeable, supportive and professional advice. Their team members are friendly, efficient and exceeded our expectations at every stage. We would highly recommend Erie Accent Pools to anyone starting their pool building process.Sarah and Joe Friesen
We highly recommend Krystan and Angelo and their team from Erie Accent Pools & Spas. Our pool and surrounding patio was constructed efficiently and during the entire process the team was attentive to our concerns and any requests for modifications. There were no surprises during the process as Angelo mapped out the stages from construction to completion. The job site was secured and tidied at the end of each day as the whole crew was very considerate of our neighbours and surrounding properties. Four years into enjoying our pool and backyard, we have not experienced any problems with it's construction or with the equipment. We continue to utilize Erie Accent team for yearly services and maintenance. We thoroughly enjoy our backyard every day and look froward to creating more memories from our backyard pool. We definitely recommend Erie Accent to family and friends.Joal McMahan & Karina Piroli
We met with Krystan and Angelo with a design in mind, but almost no knowledge of pool installation or maintenance. They ably guided us through the selection of materials and outlined what the process was going to be like. They also advised us on the equipment we’d need to maintain the pool and explained how to use each piece. Then we elected to continued the relationship with regular pool servicing. I can assure you that should you have an emergency situation with your pool, they’ll be very helpful.
Thank you Krystan and Angelo!Peter and Carolyn McMahon
Amazing experience. When we built our pool with Erie Accent Pools, Krystan, Angelo and the entire team presented us with multiple solutions that would fit for our dream backyard given our limited space. The install was quick and efficient and we were able to enjoy our pool within the timeline set out at the beginning. We have continued to visit the store for all of our pool needs and each and every time we visit, we get best in class service from the extremely helpful and friendly staff. I would (and have) recommend Erie Accent Pools to friends and family.Chad H
We have always had Erie Accent Pools maintain our pools in past houses, so when we built a new house and decided to install a pool our only call was to Erie Accent Pools. We were pleased with the timing of the installation and the timely manner in which it was completed. Most importantly to us was the pleasant work crew that were here and the owner on site working as well. The maintenance and follow up care we received for this new install was awesome; we certainly did not feel left to fend for ourselves. Even though we were previous pool owners they made sure we were completely equipped with knowledge and all chemicals. We found any small “emergency“ issues that came up were handled quickly by the owners and the service crew. Their service manager was awesome. I have recommended Erie Accent Pools to people admiring our pool and will continue to do so.Barb and Ken G